When Listing your book, Add TITLE, SKU, ISBN, ASI, if posting BOOKS:See also: Common market
Seller Central Help: Returns, Refunds, Cancelations & Claims: Tasks & Tools: Refunding Orders
Issuing a refund | Refund mistakes | Gift cards and gift certificates
Before you issue a refund, consider the following:
• After you authorize a return request, you can wait until you receive the item back from the buyer before you issue a refund.
If you prefer, you can allow the buyer to keep the item even if you decide to issue a refund.
• If the buyer returns the item to you damaged, or in a condition that is different from the condition in which you sent it, you have the option to issue a partial refund. If you decide to issue a partial refund, we recommend explaining this to the buyer in advance to help avoid misunderstanding or a possible A-to-z Guara…