UCLA Extension, a global leader in professional and continuing higher education, seeks an innovative and connective leader to serve as the Registrar and Associate Director for the Department of Student and Alumni Services (Requisition 22891).
Reporting to the Director of Student and Alumni Services, the Registrar/Associate Director will be a key member of the Director’s administrative management team, responsible for creating a highly skilled, high-performing front-line team of empathic and committed student support champions who are actively engaged in contributing positively to the “Students First” mission of UCLA Extension. In addition to serving as the UCLA Extension Registrar, the Registrar/Associate Director will serve as UCLA Extension’s FERPA Officer, National Clearinghouse representative, and official custodian for student records, providing oversight of the Enrollment Services team (approximately 34 professional and support staff) and maintaining the accuracy and integrity of UCLA Extension academic records.
In close partnership with the Director of Student and Alumni Services, the Registrar/Associate Director will serve as chief consultant/collaborator on transforming departmental culture through development of outcomes-based strategies/initiatives across all department teams in the areas of enrollment and change management; team building and cross-functional collaboration; talent recruitment, coaching, retention; performance standards and business analytics development/tracking; and technology acceleration.
Serving a vital community outreach and engagement role for the UCLA campus, UCLA Extension is the largest organization of its type in California and is considered to be one of the top 10 programs in the United States. UCLA Extension is entirely self-supporting, receiving no state or campus funding for its operations.
Target salary range is $5667-$8000/monthly, depending on experience and qualifications. The hours for this position are 8:00 a.m. to 5:00 p.m., Monday through Friday. Weekend and evening hours are required occasionally.
Desired Skills and Experience
Candidate must have professional experience in college/academic records/registration, preferably in a Registrar’s Office or closely related setting. Competencies essential for success include: exceptional and empathic interpersonal/written/verbal communication, negotiation/collaboration, servant/connective leadership, and management skills; demonstrated commitment to student success and service to others; data-driven decision making; ability to make difficult student and personnel decisions and to lead fairly but firmly; fearless embrace of new technologies; strong sense of humor and commitment to fun and celebration. Demonstrated evidence of experience providing exceptional support to traditional and adult learners; successfully leading teams through periods of significant change; and solid knowledge of federal, state, and University governing policies and privacy laws. An advanced degree in a field related to higher education/student affairs is preferred or an equivalent combination of relevant education and work experience.
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DESCRIPTION OF RESPONSIBILITIES:
1. Project Planning and Implementation
Manage all aspects of client projects that involve complex planning, coordination, and resource requirements.
Establish and maintain a practical and well-communicated schedule for all phases of a project.
Assure projects are completed efficiently and on time.
Oversee data collection, entry, management, and analysis of client data.
Manage the administration of surveys on handheld devices.
Ensure the accuracy of all client data.
Establish partnerships with vendors.
Develop and deliver client presentations.
Review current processes and procedures to identify more efficient and effective ways of doing work.
2. Staff Supervision
Train, manage and provide on-going feedback to internal staff.
Train and ensure oversight of field personnel.
Work with team members to accomplish internal and external goals.
Assign clear project responsibilities to project team members.
Ensure that project team members maintain a strong client focus, both internal and external.
Create and maintain a positive work environment that fosters teamwork, open communication, and creativity.
Ensure that team members have the resources they need to be successful.
3. Client and Prospect Relations
Communicate with clients to identify needs, answer technical questions about the data and reports, and provide consultation, as needed.
Develop lasting relationships with clients that foster return business and the use of additional VR products and services.
Deal tactfully with client relations or problems and support project team members when sensitive client issues arise.
Promote the image of VR as a trusted source of knowledge and skill in research designs and processes.
Support business development activities, including attending conferences, drafting proposals, and delivering prospect presentations.
Stay up-to-date on trends in the aging and disabilities field.
- Master’s Degree or higher in social sciences or business.
- Must be familiar with methodologies used to support various types of client projects, e.g., surveys, phone interviews, face-to-face interviews, etc.
- Must have at least five years of project management experience, managing three or more people in a business environment.
- Must have advanced computer skills and a familiarity with technology solutions.
- Must be willing and able to travel, as needed.
BENEFITS: Health and dental benefits after three months of employment; vacation and sick leave; 401k retirement plan after one year of employment.
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